Cancelling a subscription

Introduction

Considering cancelling your subscription? While we'll be sad to see you go, rest assured, we're here to assist you every step of the way! Below, you'll discover simple steps to cancel your subscription while ensuring your tax office obligations remain intact. Let's begin!

Notice period

Cancellation, as outlined in clause 11 of our Terms of use, generally requires 30 days' notice. 

How to cancel a subscription

To cancel, simply provide written notice to support@taxlab.online at any time, specifying the entities and subscriptions you wish to cancel, then ensure the entity is archived or deleted once your returns and computations have been saved locally.

What happens when you cancel

Access to your entities will be restricted at the end of your notice period.

Record retention under the Tax Administration Act 1994

To retain your records post-cancellation, it is recommended that you save all tax returns and computations locally before the end of your notice period. You can easily download data in PDF format or Excel format from as follows.

• PDF format: Download PDF reports for each entity by clicking the print menu item in each application you use.

• Excel export: Save data in spreadsheet format by clicking the Export button on relevant screens to download data to Excel.

TaxLab will retain your data in accordance with its obligations with Inland Revenue, in accordance with our Terms of use and Tax Office Conditions Schedule, accessible from our Legal centre. You can request restoration of your subscriptions during this retention period by contacting support@taxlab.online.

Final invoicing

You will be invoiced as per normal until the end of your notice period. For a typical cancellation on 30 days notice, you will be invoiced for the month you provide written notice in, which will be your final invoice.