Contact us
You can contact us anytime by phone, email, or by submitting a ticket through our Knowledge Base or Help Centre widget for help with:
- Troubleshooting technical issues
- Assistance with software features and functionality
- Access and login issues
- Feature requests or feedback
- General support and guidance on using TaxLab
Our team will respond and assist you as quickly as possible during business hours. Please note that our Customer Support team is not permitted to provide tax advice on any query.
New Zealand
- 0800 00 1035
- support@taxlab.online
- 8:30am - 5:30pm NZST, Monday to Friday
Australia
- 03 8080 8083
- support@taxlab.online
- 8:30am AEST - 5:30pm AWST, Monday to Friday
Accounts and billing
For assistance with accounts, billing and subscription enquiries, please contact our Finance team:
Add Customer Support to an entity
If you're speaking to our Customer Support team, you can add Customer Support as a user to your Entity to help with your query. This lets the support agent see what you see, making it easier to assist you.
- From your Home screen, select the name of the entity.
- Select the Users tab.
- Select the Add Customer Support button.
- Once we have helped with your query, you should remove Customer Support as a user.
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